MAAI Support Portal

support hub

Need help with your system? Use this form to report a problem, ask a question or request a change. Please provide as much detail as you can so we can understand the issue and respond appropriately. If your request relates to a critical system outage, please also contact us using the emergency contact details provided in your support agreement.

Which platform do you need help with?

First name

Last name

Organisation

Phone

What do you need help with?

Briefly describe your request

What were you trying to do?

What happened instead?

How can we reproduce the issue?

When did this happen?

Who is affected?

Is there a workaround?

Yes

Unsure

Requested priority

Critical

High

Medium

Low

Critical: The system is unavailable or a major issue is preventing essential operations, with no reasonable workaround.

High: A significant function is not working and is materially affecting users or business operations.

Medium: A function is not working as expected, but there is a workaround or the impact is limited.

Low: A minor issue, general question or non-urgent request with limited operational impact.

MAAI will review the priority based on the information provided and may reclassify it where appropriate. Response targets are initial response times, not guaranteed resolution times, and are subject to your support agreement.

Why have you selected this priority?

Upload screenshots or supporting files

I understand that MAAI will assess the request against our support agreement and that any chargeable work will be quoted and agreed before proceeding.